Online Shop Policy

The Linen Hall Online Shop Terms and Conditions

Our Contract

If you place an order online to purchase a product from The Linen Hall we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we deliver the product to you. Any products on the same order which we have not delivered to you do not form part of that contract. You warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

Description of the Goods

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered into the system. Whilst we endeavour to provide up-to-date images of individual products, for a minority of items such as high print volume books, stock images may be used. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Availability

The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a carefully selected alternative may be offered, or a refund may be given.

Delivery

The Linen Hall offers a standard UK delivery charge sent by Royal Mail, please see charges which are calculated at check out, with the exception of high-value or bulky items, which incur a mandatory courier charge.

The Linen Hall items can be delivered internationally, to non-EU addresses, but please be aware that additional charges will apply and will be calculated at checkout. Please note that due to legal custom processes, the Channel Islands fall under ‘International Postage’ and although additional charges may not apply, not all items will be available for delivery to these locations.

We aim to dispatch all items within 7 working days of your order being received.

We offer a 28-day no quibbles return policy on online purchases only (or 31 days for overseas returns), which begins from the date you received the goods.

Simply return your item, the condition which you received it (all packaging and labels still attached) within 28 days and your return will be automatically processed. Alternatively, you have 14 days from receipt of your item to notify us you wish to return it, then another 14 days from notifying us to return the item. If you contact us outside of the 14-day period or fail to return the item to us within 28 days, we will not refund the order (unless defective/damaged). All unwanted goods should be returned in a resaleable condition. This does not affect your statutory rights. For more information on your statutory rights please visit NI Direct Government Services / Buying Goods and Services.

When you send your item back to us, we will process the returned item and offer you the choice of a replacement (excluding second-hand goods, which are unique) or a refund.

If you request a refund we will refund the full price of the goods, excluding any mandatory delivery charges incurred. As the buyer, you are also responsible for the cost of postage should you wish to return any items.

You will receive notification via e-mail of your refund. The funds may then take a few more days to appear in your account. You can expect a refund in the same form of payment originally used for the purchase.

If you wish to contact us about returns or to make a complaint, please email info@linenhall.com

Customs Fees & Charges for Overseas Delivery

Orders that are shipped overseas may be subject to customs duties, and these are not included in the purchase price. As the buyer, you’re responsible for these charges – unfortunately, we have no control over them and cannot predict what they may be. Customs policies vary widely from country to country. If you’d like any further information, you should contact your local customs office.

As the buyer, you are also responsible for the cost of postage should you wish to return any items from overseas.

Security

When submitting your order, you are agreeing to the purchase of goods and to allowing The Linen Hall to use your personal data for the purpose of supplying the goods. For further information on privacy and security please see The Linen Hall’s Privacy Policy.

Losses

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss even if the loss was reasonably foreseeable to both you and us when you commenced using the website or when the contract for the sale of goods was formed. However, The Linen Hall does not limit in any way our liability by law for death or personal injury caused by our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events Beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of the Northern Ireland. You agree, as we do, to submit to the exclusive jurisdiction of the Northern Irish courts. The Linen Hall’s VAT registration number is GB252369457.

Please be aware that this policy is subject to change at The Linen Hall’s discretion. We encourage customers to review this policy periodically to stay informed about any updates. Thank you for choosing The Linen Hall, and we look forward to providing you with exceptional products and services.